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Frequently Asked Questions

Feel free to email us if your question is not answered below.
How do I order?

Locate the set configuration you require and choose a set style. Use the calculator to see how much it is likely to cost. If you are ready to book, hit the Book Now button and fill in your details. We will confirm with you within 24 hours and send through an invoice with payment details. We will need a 20% deposit to secure the booking, or if you pay in full, we will offer you a 10% discount.

 

Where do you deliver?

We can deliver anywhere in Australia that a courier can get to. Delivery charges can vary based on destination and quantity ordered, and this will be included in your final quote. We can arrange return delivery with our courier and invoice you for the charges, alternatively you can drop the cutlery off to a local Pack and Send and pay in store.

We are based in Brisbane City and we welcome you picking up your order.

There is also the option to have us drop off to your venue. If you are located anywhere between the Sunshine Coast and the Gold Coast, we will happily take care of this for you. Drop offs within the Greater Brisbane area are free of charge.

Please contact us if you have any questions about this.

 

What are your additional fees?

Due to the costly nature of the products we ship, we charge a security bond. If any of the items are lost or damaged, we will only deduct it’s value from the fee. The remainder will be refunded back to you. If the cutlery arrives back in good order, a full refund will be deposited into your nominated account.

We require a 20% deposit which will secure your order. We are unable to book in your order until this deposit it paid.

Full payment is required at least 14 days prior to your event date.

Is the bond refundable?

Yes, however, due to the costly nature of the products we ship, if any of the items are lost or damaged, we will deduct it’s value from the bond fee. The remainder will be refunded back to you.

If the cutlery arrives back in good order, a full refund will be deposited into your nominated account.

Is it really gold?

Yes. It is 18ct gold plated. Or in the case of the Copper Magic set, it is copper plated. If you would like to see a sample before booking, please send us an email.

I'm not sure which colour will match my decor, can I see a sample?

Of course, send us an email with the sets you would like to see and your delivery details and we will post them down to you.

I am in Brisbane, can I see some of the cutlery in person?

You definitely can. Please contact me to arrange a viewing.

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